FAQ
Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.
Gradient : In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
• Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.
Mirror : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!
Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
Chromance : These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.
Evolve : A photochromic lens which adapts to light by changing color.
Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colors.
Alloy Metal which can include nickel, however, the coating and polishing process which our metal frames go through make the frames hypo-allergenic and safe for all to wear.
No, cases are made with faux-effect leather.
You can refer to our full Shipping Policy.
We offer both free and paid shipping services on all standard orders. Returns are always free.
To ensure your return is free you must follow the steps in our Return Policy where you’ll be able to print off a prepaid return label.
If you choose an alternative method to return your item, we cannot reimburse you for the cost.
You can check the status of your order by logging into your account on Ray-Ban.com. Alternatively, you can simply insert your order number and email address after selecting Order Status on the top right menu of our website.
The estimated delivery date shown on the product page is our best estimation based on the information we receive from our distribution centers and delivery partners, it is not guaranteed.
- Confirm the tracking number provided shows the package as delivered.
- Verify the shipping address on your delivery confirmation email.
- Look around at the delivery location for your package. Some carriers will look for a discreet location to drop the package.
- See if someone else accepted the delivery in the household or a neighbor.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before actually being delivered.
- If your package hasn't arrived after 48 hours of the stated delivery time according to tracking, please contact us here. Following an investigation, we will assess your eligibility for a replacement. Please be aware that the investigation process may take up to three weeks to complete.
You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel.
It's not possible to return an online purchase to a certified store or a certified premium store.
For further details, we recommend you check our Return Policy.
If you prefer, you can contact our Customer Care team who will be happy to help you.
To see if a style is available in store, click on “Find in store” on the product page. Then, enter an address or city to search for the nearest store with the product available.
For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide.
Our system is designed to fulfill and ship orders as quickly as possible. This leave us little to no time to change or cancel orders.
If it has been less than an hour since your order, you can contact us to see if we can accommodate your request. We cannot guarantee that it will be possible to change or cancel an order.
Contacting Ray-Ban Customer Services is simple:
Clicking on Contact Us in the footer of our website and select the topic you need help with. The best way to contact us for that topic will show up.
We know how frustrating it can be when the item you want is out of stock. If for some reason, we are unable to complete your order due to an item being out of stock, we will need to cancel your order.
You will receive an automatic email informing you about the cancellation and the pre-authorization of the payment will be automatically released.
We apologize in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date for when an item will be back in stock.
Onsite promotions are not combinable unless stated otherwise. In some cases, we will overwrite expired discount codes with an existing promotion in order to provide the best offer for our customers.
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403
If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/finland/report-fakes